FAQ

Mill Creek Entertainment has answered a few of your most frequently asked questions.
Take a look and see if yours is here.

Mill Creek Entertainment's Blu-ray and DVD products are available at thousands of online and brick & mortar retailers. You can find direct links on our products pages.

We no longer print a catalog but all of our currently available physical products are on this site. Please visit MovieSpree for our digital products.

Mill Creek wants to provide the best home entertainment experience for all customers. Sometimes captions and subtitles are not available or provided by the licensor for movies or TV shows. Mill Creek strives to include this functionality on all products but some are not available. The Program Details section for all product listings on this site provide information including inclusion of captions or subtitles.

Please contact pr@millcreekent.com for consideration. Include information about your channel or blog, including subscribers and monthly views.

Please contact support@millcreekent.com with additional details including setup of your home entertainment system and proof of purchase.

We recommend first contacting the retailer from which you purchased the product. If they have not been able to help you, please contact support@millcreekent.com and include proof of purchase and images of the damage.

Occasionally Mill Creek Entertainment offers replacement programs on discs including production errors. Currently we offer replacements for Miami Vice (Discs 1 and 4) and Pop Culture Bento Box (Disc 1). Contact support@millcreekent.com with proof of purchase, shipping address, and image of your product. Replacement can take 4 to 6 weeks

If you purchase a complete TV series set with incorrect or missing discs, please contact support@millcreekent.com with additional details, proof of purchase, and your shipping address. Replacement can take 4 to 6 weeks.

Mill Creek Entertainment offers digital redemptions on select titles. Please visit MovieSpree for more details and begin watching great content on our apps on Roku, Apple TV, Amazon Fire, iOS, Android, and on the web.

Please confirm you are logged into your WATCH Account at MovieSpree then try submitting your code again. Please contact support@millcreekent.com with any further issues.

Please try resetting your password. If you are still experiencing issues, contact support@millcreekent.com.

You can reach Mill Creek Entertainment Monday through Friday, 9:00am to 5:00pm CST at support@millcreekent.com and 866-410-9000.